Streamlining the customer journey at the airport is just the beginning.
What began as a single-point border control solution focused on alleviating immigration chokepoint traffic at airports via a “Biometric Fastlane,” has morphed into a Biometric Facilitation Market designed to simplify and expedite passenger processing from "curb to gate".
A range of fully-automated, semi-automated, and manually supported biometric facilitation solutions have expanded beyond immigration, to multiple international and domestic air travel touchpoints.
While airports will continue to set the standard for biometric facilitation, as the frequency of encountering “Fastlane Biometrics” increases, so too will consumer comfort and preference for the convenience of the experience.
This is creating the opportunity – and demand – for similar solutions well outside the airport, expediting and securing everything from cruise ships, car rental and ride-sharing services, to sports stadium and event center access.
An explosion of Fastlane Biometrics will delight customers at transportation hubs, car rental agencies, sports stadiums, sharing economy services, cultural facilities, and across the enterprise.
ACUITY AIRPORT BIOMETRIC FACILITATION
2019 will be a critical tipping-point for airport biometric facilitation.
Passenger acceptance and operator commitment will lead to global market acceleration in 2019 and beyond, generating $1.3 billion in revenue by 2022.
As airports and airlines expand their biometric footprint beyond immigration eGates and kiosks, seamless “Fastlane Biometric” touchpoints at check-in, bag drop, security, and boarding gates will become mainstream.
Today, about 5,600 biometric eGates and kiosks are deployed at more than 300 locations in 80 countries – primarily for airport immigration. This number is projected to triple by 2022 as dozens of prominent airports deploy Fastlane Biometrics to streamline and enhance the customer journey.